Shipping policy

SHIPPING POLICY

House Eight Co. currently ships within the United States.

ORDER PROCESSING

Orders are generally processed within 1–3 business days. Orders are not processed on weekends or holidays. During periods of high demand, processing may take slightly longer.

SHIPPING COST

We offer Free Standard Shipping on all eligible U.S. orders.

ESTIMATED DELIVERY TIME

Most orders are delivered within 5–8 business days. Delivery times are estimates and may be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.

ORDER TRACKING

When tracking information becomes available, it will be sent to the email address provided at checkout. Please allow some time for the carrier to update the tracking information.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before completing your order.

If you notice an error, contact us immediately through the Contact page on our website. We cannot guarantee that an address can be changed after an order has entered processing.

DELAYED, LOST, OR MISSING ORDERS

If your order is delayed, marked as delivered but cannot be located, or appears to be lost in transit, please contact us through our Contact page. We will review the tracking information and work with the shipping carrier or supplier when appropriate.

House Eight Co. is not responsible for delivery delays caused by shipping carriers or circumstances outside our reasonable control, but we will assist customers in resolving eligible delivery issues.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, contact us promptly through our Contact page and include your order number and clear photographs or videos of the item and packaging. Please refer to our Return and Refund Policy for additional information.

QUESTIONS

For questions about shipping or an existing order, please contact us through the Contact page on our website.